Privacy Policy

1.Information We Collect

To provide timely on-demand roadside assistance, we collect information that identifies, relates to, or describes you ("Personal Information").

2.How We Use Your Information

We use the information we collect strictly to operate our roadside assistance business, including to:

• Fulfill Service Requests: Dispatch service technicians, verify vehicle authorization, and perform requested roadside assistance (e.g., jump-starts, EV charging, tire changes, lockout services).
• Process Payments: Calculate charges, process service fees, issue digital receipts, and manage cancellation/dispatch fee assessments.
• Service Updates: Send automated SMS status updates (e.g., "Technician en route," "Estimated arrival time").
• Customer Support & Verification: Verify identity upon technician arrival, resolve service issues, and respond to inquiries or damage claims.
• Legal & Safety Compliance: Protect against fraud, enforce our Terms of Service, and comply with applicable local, state, and federal laws in New York.

3.How We Share Your Information

We do not sell, rent, or trade your personal information to third parties or marketing brokers.

We only share your information with trusted third parties under the following limited circumstances:

• Service Providers & Vendor Tools: Secure third-party service providers who assist in operating our business (e.g., payment card processors, SMS dispatch software, and web hosting platforms). These partners are obligated to protect your data and are restricted from using it for any other purpose.
• Legal Requirements: If required by law, subpoena, court order, or governmental regulation, or if we believe disclosure is necessary to protect the safety, rights, or property of Rapid Roadside Rescue, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer information may be transferred as a business asset.

4.Location Data Practices

Accurate location tracking is essential for delivering mobile roadside assistance.

• We only access your live GPS or location data when you interact with our online booking map or explicitly grant browser permissions.
• Location data is used strictly for navigating our mobile unit to your vehicle and estimating arrival times.
• We do not track your location continuously after your service call is completed.

5.Text Messaging & Communications (SMS)

By providing your mobile phone number during booking or inquiry, you consent to receive transactional text messages regarding your service request (such as technician status, arrival alerts, or payment receipts).

Message and data rates may apply depending on your mobile carrier. You may opt out of promotional communications at any time, though transactional text alerts are necessary to coordinate active dispatch calls.

6.Data Security & Retention

We maintain physical, technical, and administrative safeguards designed to protect your Personal Information against loss, unauthorized access, disclosure, or misuse.

All payment transactions are encrypted using Industry Standard SSL/TLS security protocols.

We retain customer transaction records and service history only for as long as necessary to fulfill business purposes, resolve disputes, maintain accurate accounting records, and comply with tax laws.

7.Your Privacy Rights (New York Residents)

Under the New York SHIELD Act and applicable privacy rules, New York residents have rights regarding their personal data, including:

• Right to Access: You may request details about the personal data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete contact information.
• Right to Deletion: You may request the deletion of your personal records, subject to legally required retention exceptions (such as tax records or active billing disputes).

To exercise any of these rights, please contact us using the information below.

8.Third-Party Links & Services

Our website or booking platform may contain links to third-party tools or mapping services (e.g., Google Maps). We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party services you access.

9.Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational changes, service additions, or legal requirements. Updated versions will be posted to our website with a revised "Effective Date" at the top of the policy.