1.What Are Cookies?
Cookies are small text files stored on your computer, smartphone, or mobile device when you visit a website. They allow the website to recognize your device, remember your preferences, keep track of your active booking session, and ensure the website functions securely and efficiently.
In addition to cookies, we may use similar technologies such as local storage (to temporarily hold your booking progress) and web beacons/pixels (to measure website traffic).
2.How We Use Cookies
We use cookies primarily to facilitate mobile roadside assistance booking, secure payment processing, and improve website navigation. We organize our cookies into the following categories:
A. Essential / Strictly Necessary Cookies
These cookies are required for our website and booking system to operate properly. Without them, core functions like submitting a service request, processing payments, or maintaining a secure session cannot function.
Examples: Session IDs, security tokens, and payment processing tokens.
B. Functional & Location Cookies
These cookies help remember choices you make while using our booking platform to provide a faster, more personalized experience on return visits.
Examples: Remembering saved location preferences or temporary inputs during the roadside request process (e.g., vehicle make/model).
C. Analytics & Performance Cookies
These cookies collect aggregated, anonymous information about how visitors navigate our site (e.g., which pages are visited most often, average loading times, or broken links). They help us optimize our website performance and ensure service pages load quickly on mobile devices.
Examples: Google Analytics performance tracking cookies.
3.Third-Party Cookies and Services
When you interact with our website or booking portal, third-party service providers integrated into our site may also place cookies on your device. These include:
- Mapping & Location Services (e.g., Google Maps): Used to pinpoint your vehicle's location and calculate real-time dispatch routes.
- Payment Processors: Used to safely encrypt and process card payments without storing sensitive payment data on our web servers.
- Website Analytics: Used to collect aggregated user statistics to improve mobile loading speed and user experience.
These third parties have their own privacy and cookie policies governing how they process information.
4.Managing and Disabling Cookies
You have the right to choose whether to accept or decline cookies.
A. Browser Settings
Most web browsers (Google Chrome, Safari, Mozilla Firefox, Microsoft Edge) automatically accept cookies by default, but you can modify your browser settings to decline or delete cookies if you prefer.
Note: If you choose to block or disable essential cookies, parts of our online booking system may not function properly, and you may need to place your roadside service request over the phone instead.
B. Mobile Device Preferences
Mobile operating systems (iOS and Android) allow you to manage location sharing permissions and tracking preferences directly in your device settings.
5.Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in legal requirements or operational practices. Any updates will be posted on this page with a revised "Effective Date."
6.Contact Us
If you have questions about our use of cookies or tracking technologies, please contact us:
Business Name: Rapid Roadside RescuePhone: (315) 901-1373
Email: tony@rapidroadsiderescue.me
Location: Syracuse, NY & Surrounding Areas Call Rapid Roadside Rescue